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1. Case reported
An individual contacts the RSPCA by phone, the internet or by attending one of the RSPCA's facilities
2. Contact details
Contact details are taken from the person making the report. These details are confidential and are not provided to the nominated person of interest.
3. Dispatch inspector
The report is assessed and dispatched to an Inspector via a database and vehicle communication system as appropriate. The Inspectorate may contact the reporter for further information.
4. Attend premises
An RSPCA Inspector will attend the nominated location. They have the power to enter the premises and inspect animals without the presence or knowledge of the occupant. They will view the animals in question and will attempt to speak to the occupant regarding the condition of the animals, their environment or the report generally.
5. Take action
All reports are actioned. The action taken depends on whether offences are determined under the legislation. The Inspector will do one of the following: give advice, issue instructions to rectify a matter, issue an on the spot fine, or commence a prosecution (which may involve the seizure of animals). Inspecotrs will revisit to check if instructions have been complied with.